Returns

Returns policy

Within 14 days of delivery, you can return all items (including reduced-price items) free of charge and easily within Germany. The items must be returned to us as a single consignment. Please use the DHL returns portal for returning items.
Please allow between 10 and 14 days between receipt of returned merchandise and reimbursement of the purchase price. After receiving your returned merchandise we will notify you by email about issue of the credit note. 
See our general terms and conditions of sale and supply for more information. 

Please email inquiries to webshop@teneues.com.


DHL returns portal

Your free returns service in Germany. Please note that this service is intended only for the return of goods purchased in our online shop. These instructions will step you through the simple process and your return consignment can then be processed quickly:

 

  1. 1. Click on the DHL returns portal logo or click here.
  2. 2. Make the appropriate entries in all the boxes. Enter the number of your purchase order as the order number.
  3. 3. When you have finished your entries, print out the returns address label and use it to send your return consignment to us.

 

We will process your return consignment as quickly as possible after receiving it.