Right of withdrawal

You are entitled to withdraw from this contract within fourteen days without stating reasons. The withdrawal period is fourteen days from the day on which you take, or a third party designated by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must notify us (teNeues Media GmbH & Co. KG, Am Selder 37, D-47906 Kempen, Germany, fax: +49(0) 2152 916222, email: verlag@teneues.com) in an unequivocal declaration (e.g. by posted letter, telefax or email) of your decision to withdraw from this contract.
 You can use the template withdrawal form on our website, fill it in and send it to us. If you use this option we will immediately send you (e.g. by email) confirmation of the receipt of your declaration of withdrawal. Your dispatch of the declaration of withdrawal before expiry of the withdrawal period suffices as proof of compliance with the withdrawal-period condition.

Consequences of withdrawal

If you withdraw from this contract, we are obliged to refund forthwith and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract all payments we have received from you, including the delivery costs (excepting additional costs incurred on account of you selecting a mode of delivery other than the economical standard delivery offered by us). We refund using the same mode of payment that you used for the original traction, unless otherwise expressly agreed with you; under no circumstances will we bill you any sum in relation to this refund.
We can delay the refund until the goods have been returned to us or until you have furnished proof that you have sent off the goods for return, depending on which is earlier.
You are under obligation to send back or return the goods to us forthwith and in any case no later than within fourteen days from the day on which you notified us of your withdrawal from this contract. You comply with this condition by dispatching the goods before the fourteen-day grace period expires.
We also bear the direct costs of return of the goods (please use our DHL returns portal for this purpose).
You are liable for loss of value of the goods only if such loss of value is due to handling other than that necessary for checking the condition, properties and fitness for purpose of the goods.

Exclusion of right of withdrawal

The right of withdrawal shall not apply in the case of contracts

  • for the supply of goods that are not prefabricated and for the production of which individual selection or specification by the consumer is definitive or which are tailored to the individual needs of the consumer, for the supply of goods that can perish quickly or with an expiry date soon due
  • for the supply of sealed goods not suitable for return for health-protection or hygiene reasons if the seal is removed after delivery,
  • for the supply of goods which, on account of their nature, were inseparably mixed with other goods, for the supply of alcoholic beverages the price of which was agreed on conclusion of contract but that can be delivered no earlier than 30 days after conclusion of the contract and the current value of which depends on market fluctuations over which the entrepreneur has no influence, for the supply of audio and video recordings or computer software in sealed packaging if the seal is removed after delivery
  • for the supply of newspapers, journals or illustrated magazines, with the exception of subscription agreements